Survey results ‘encourage’ director of NHS Trust

The trust placed in the top 20 per cent in the country for staff recommendation as a place to work or receive treatment. However, it received below average scores for the percentage of staff experiencing harassment, bullying or abuse from patients, relatives or public (31 per cent) and the percentage of staff witnessing potentially harmful errors, near misses or incidents (35 per cent).

Denise Farmer, director of organisational development and leadership at the trust, said: “The responses of our staff are hugely encouraging – it is great to know that so many of them would recommend our hospitals as good places to be treated, and to work, and I hope that patients are reassured by that as well.

“There are certainly areas where we must improve, though, and we are already planning how we do that – it is essential that we learn from all the feedback we receive, and for staff to know that we will act to improve their working lives.”

Each of the trust’s five divisions (medicine, surgery, women and children, core, and corporate) will get a breakdown of results from their areas. Action plans for issues will then be made.