How Guild Care nursing homes have adapted and are still providing safe, loving care

In a multitude of ways, things have been tough for everyone since last March. The care sector has been no exception. However, thanks to dedicated staff and community support, our care homes have been able to adapt throughout the pandemic and continue to provide safe, loving care.

If you are not aware, our three homes in Worthing – Caer Gwent, Linfield House, and Haviland House – provide residential, nursing and dementia care. Each boasts key qualities that we are proud of and have been able to maintain during the pandemic – 24/7 high-quality care and support, furnished en-suite rooms and high staff-to-resident ratios.

In other ways we have had to change and adapt. For example, instead of offering in-person visits to potential new residents and their loved ones, we invested time in creating virtual online tours that can be found on our website.

We are pleased to say that vaccinations are well underway for residents and staff and regular testing for our care assistants remains in place to further protect against the virus. Additionally, we offer fully safe ‘pod’ visiting options for our residents’ loved ones.

Guild Care's care homes have been able to adapt throughout the pandemic and continue to provide safe, loving care

Despite the unprecedented circumstances we have found ourselves in, our homes have been delighted to receive consistently positive feedback from residents’ loved ones. You can read such feedback yourself on carehome.co.uk, on which each of our homes are rated as nine out of ten or higher.

One person wrote of Linfield House: “The staff are so kind and caring, just like living with a large family. It has been a very hard year for everyone, families and staff but everything has been done to keep everyone in the home safe and happy. Dad loves it there.”

Another wrote about our dementia care home Haviland House: “My dad has been a resident here since the beginning of the pandemic. This was due to his complex health care needs including Alzheimer’s and Mum’s need to shield. We were able to keep up contact through phone calls initially and then through Skype calls as well. Being able to see Dad and speak to him during this worrying time, was lovely. Then the time came when we were able to see him in garden visits. The love and care shown to Dad and myself was heartwarming.”

In regard to Caer Gwent, one family member wrote: “I cannot speak highly enough of the care, kindness and consideration the staff have shown not only to my mum but also myself.”

Alex Brooks-Johnson, chief executive of Guild Care

Another shared: “All Caer Gwent staff have coped unbelievably efficiently with the extremely difficult Covid-19 months. I cannot praise them enough – they all are brave, compassionate, hardworking, cheerful and so very kind. They do their job well and then go over and beyond their remit. My mum is extremely frail and has stayed safe, protected, warm and loved. As a family, we cannot ask for any more. Thank you!”

To know that the hard work and dedication our homes have demonstrated during these unprecedented times has resulted in us being able to still deliver the safe care and love is heartwarming. With the roll-out of vaccines across our homes, we are looking forward to a future filled with even more positives.

If you would like to find out more about our care homes, please call our customer service team on 01903 327327 or visit our website www.guildcare.org, where you can read more and watch each homes’ virtual tour.