LETTER: '˜It costs... it's as simple as that...'
In response to Colin Maroney's letter last week (Reporting a fault costs?).
The customer service phone number at the crossing is there for the customer to report anything not working.
The provider gives the customer a number to ring and the customer pays for the call.
That is how it works even though the number is a chargeable number for the customer doing their bit.
Simple as that.
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