Impressed by level of service
On Tuesday, June 27, the A283 '“ the main road between Shoreham and Steyning '“ was closed due to an accident, causing my son's bus to be terminated at Shoreham.
As we live in Steyning, he was marooned in Shoreham.
It wasn’t Brighton & Hove Buses’ fault, of course, but one of those things.
He chose to walk home on the day where we seemed to receive a month’s worth of rain in one go (and yes, dear reader, he got rather wet!).
We contacted Brighton & Hove for a ticket refund, as he’d been advised by the bus driver, and expected to have much to-ing and fro-ing of emails to settle the matter, especially as his ticket – his only proof of purchase – had got soggy and was difficult to decipher (more like papier mache, actually).
To our surprise (and pleasure), the whole matter was so speedily sorted by Brighton & Hove Buses customer services manager, Jason Bantock, that a replacement ticket arrived in the post on Friday along with repeated apologies.
As I am one of the first people to moan about faceless corporations dealing badly with their customers, I felt it only fair to bring this to the attention of the readers of the Herald.
I am impressed by this level of service, especially as Brighton & Hove Buses are pretty much the only public transport between Steyning and the rest of the world (so I couldn’t flounce off, refusing to use them ever again!) and the road closure was not their responsibility.
So, well done Brighton & Hove bus company, and thank you.
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