The Care Quality Commission has found the quality of care provided by St Barnabas House hospice to be ‘outstanding’.
Inspectors rated the hospice at Titnore Lane, Durrington, ‘good’ for being safe and caring while rating it ‘outstanding’ for being effective, well led and being responsive to people’s needs.
Deborah Ivanova, Deputy Chief Inspector of Adult Social Care, said: “We found that St Barnabas House was providing an outstanding service to the people it supported and to their families, and the team there should be extremely proud of the work they do.
“We are well aware of the challenges working and running a hospice can bring and also how rewarding it is to work in such a service. We were struck by the extent to which the hospice places the people at the heart of everything it does. More than anything else, the way in which the staff team are led to think of each person as a unique individual and respond accordingly, is why this hospice has received the highest rating we can give.”
The report highlighted a number of areas of outstanding practice, including: People being at the heart of the service and being fully involved in the planning and review of their care, treatment and support. People, relatives, visitors and health care professionals shared very positive views and opinions about how people’s needs were responded to. The individual needs of people were met and responded to in a way that may exceed people’s expectations. Staff anticipated how people felt when planning their care and support so people felt valued and understood. Staff delivered support to people according to their unique support plan and responded to their specific needs.
The service took a key role in the community and was actively involved in building further links. It had the support of approximately a thousand volunteers.
Hugh Lowson, Chief Executive of St Barnabas House, said, “This is a truly wonderful result for the hospice, our staff, our volunteers and of course our local community.
“This is very much a team effort and the result highlights the quality of our care, the quality of our staff and management and the quality of our organisation as a whole. I would like to thank all our staff and volunteers who work so hard and are dedicated to providing the very best care, both at the hospice and in patients’ own homes.”
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